User Research
Our approach to usability and user research for edtech
User research is about gathering qualitative and quantitative data from your typical users and gleaning insights from a set of research questions aligned to your goals and interests. As a research organization with deep expertise across a range of methodologies ranging from cognitive science to design research to cultural studies, our focus is on designing bespoke, often mixed methods, user studies unique to a client’s needs. We conduct ethical and rigorous investigations of the behaviors, needs, motivation, preferences, habits, and cultures of learners and educators in particular contexts. Our goal is to provide trustworthy, actionable, and uncommon results that lead to more resonant experiences, products, and content.
Our usability and user research services
Below are some of the methods we use to gather data. The suite of methods will depend on the research questions, which will be determined during initial meetings and communication between CCF and the client.
- Focus Group
- User Survey
- User Interview
- Prototype & Concept Feedback
- Diary Study
- Card Sort
- Tree Testing
- Task Analysis
- Subject Matter Expert Interview
- Usability Study
- Personas
- Journey Maps